Terms & Conditions

Effective Date: January 2025
Company Name – Oakenhelm Ltd

1. Acceptance of Terms

By engaging Oakenhelm’s services—including making a payment, requesting work, or approving an invoice—the Client automatically agrees to these Terms & Conditions. These terms are made available prior to engagement, and non-signature does not exempt the Client from compliance.

If the Client does not accept these Terms, they must not use Oakenhelm’s services.

2. Services Offered

Oakenhelm provides the following services:

Brand Design & Identity
Website Design & Development
Marketing & Social Media Design
IT Systems & Digital Solutions

Custom services may be offered upon request.

3. Service Agreements & Payment Terms

Clients can engage Oakenhelm under three agreement types:

3.1 Acorn Agreement (One-Off Services – No Commitment)

Work is charged on a pro forma (pre-payment) basis or DUE (due upon receipt) terms as stated on the invoice.
No work will commence until full payment is received.
Additional revisions or changes outside the agreed scope will be charged separately.

3.2 Sapling Agreement (Monthly Subscription Plan)

Payment is structured as follows:
- 50% upfront before work begins.
- 25% at the end of each month (EOM).
- Final 25% settlement upon agreement closure.
Failure to make payments may result in service suspension.
Additional services outside the agreement will be charged under Acorn Agreement terms.

3.3 Oakheart Agreement (Multi-Service Subscription with Discounts)

Follows the Sapling payment model.
A 10% discount applies to the lowest-priced agreement within the Pack.
If a service is removed, the discount is recalculated accordingly.
Non-payment may result in the suspension of all services within the Oakheart Agreement.

4. Late Payments & Fees

A £40 late payment fee (per UK Late Payment of Commercial Debts Act 1998) applies.
Interest of 8% plus the Bank of England base rate is charged on overdue payments.
Services may be paused or terminated if payments are not received on time.

5. Revisions & Additional Work

Revisions are limited to the agreed scope. Additional revisions will be charged separately.
If project requirements change mid-service, additional charges will apply.

6. Project Timelines & Client Responsibilities

Estimated completion dates depend on timely client feedback and approvals.
Delays caused by the Client may impact delivery schedules.

7. Intellectual Property Rights

The Client only gains full rights to the final work upon full payment.
Oakenhelm retains ownership of all working files, drafts, and raw assets unless otherwise agreed.
Unpaid work remains the property of Oakenhelm and cannot be used by the Client.

8. Cancellations & Refunds

Acorn Agreement: Non-refundable once work has commenced.
Sapling & Oakheart Agreements:
- Require 30 days’ written notice for cancellation.
- Payments made are non-refundable, and outstanding balances must be settled before termination.
Oakenhelm reserves the right to terminate services immediately if the Client breaches these Terms.

9. Limitation of Liability

Oakenhelm is not liable for indirect losses, including lost profits, data loss, or reputational damage.
While every effort is made to deliver high-quality work, the Client is responsible for reviewing and approving deliverables before final use.

10. Confidentiality

Both parties agree to keep confidential any business or project-related information.
Oakenhelm may showcase completed work in its portfolio unless confidentiality is explicitly requested.

11. International & EU-Specific Terms

Payments for international Clients must be made in GBP (£) unless otherwise agreed.
EU Clients: VAT may apply; a valid VAT number may allow for a reverse charge mechanism.
UK law governs this agreement regardless of the Client’s location.

12. Dispute Resolution & Legal Jurisdiction

Disputes should first be resolved amicably.
If legal action is required, this agreement falls under the jurisdiction of England & Wales.

13. Changes to Terms

Oakenhelm reserves the right to update these Terms & Conditions. Any changes will be communicated via the website or direct email.

14. Client Acknowledgment & Automatic Agreement

By engaging Oakenhelm, making a payment, or requesting work, the Client/Partner automatically agrees to these Terms & Conditions unless previous agreed to an alternative T&C’s set out under the agreed works and arrangements.

Why Us

Branding Design

Social Marketing

Web Design

All Design Services

Brand Management

Strategy Sessions

Training Sessions

All Consulting

Plans

News & Blogs

FAQs